Strategy in TECH...
We continue on with our new Strata-SERIES:RMR Programs series of articles. Smack dab in the middle of Manhattan you’ll find Union Square and in Union Square you’ll find Cloud9 Smart, a leading New York City integrator in both commercial and residential installations.
[Note: this article is part of a series and will make more sense if you read Installment 1 first. You can find it at this link…]
When given the assignment to check up on the state of recurring monthly revenue (RMR) programs, it seemed like a pretty straightforward task. After all, everybody embraces RMR…right? We began by randomly reaching out to custom integrators around the country – including a few large, high revenue businesses. The simple request…tell us about your RMR program.
[This is the first post in a series of articles we call Strata-SERIES: RMR Programs. Read about why we created this series here…]
Have you seen the December issue of Residential Systems Magazine? I wrote the cover story, “Maintaining Customer Joy” (online as: “Maintaining Customer Joy Through Service Plans“), a detailed article about the benefits and challenges of implementing a recurring monthly revenue (RMR) program in an integration company. In that story, I interviewed four top integrators who all had successful RMR programs, about the trials and tribulations of establishing that program…and the benefits they derived from it.
In researching RMR programs, I learned that they are much more than a revenue stream – they literally redefine the relationship with the client. I had uncovered more than I expected…so much more…
ProSource, one of the larger retail buying groups in the U.S. announced today that it has added 13 new members to their organization. As a multi-tiered group, these new additions were in two different groups – 12 dealers were added as custom integrator members, while one was added as an Associate PRO level member.
Josh.ai, the high-end voice control solution that created quite a buzz at last year’s CEDIA show, announced today that it is launching its first hardware product, Josh Micro. Josh Micro includes a home control processor, far-field microphone array, and a superior user interface in a small package that “fits in the palm of your hand.” It also disconnects Josh.ai from the need to talk into your smartphone…or to a nearby Amazon Echo.
A group of integrators, including Premier Group in Carmel, Indiana and Integration Controls in St. Louis, MO have come together to launch a fund-raising effort on YouCaring.com to benefit CEDIA integrators impacted by Harvey, the storm that has battered Houston and surrounding area over the last few days. Noting the “the flooding in Houston is nothing short of catastrophic,” the group are hoping to raise at least $20,000 to help affected integrators rebuild their businesses.
Chicago, IL-based Allnet Distributing announced recently that it is opening an all-new location in Minneapolis, MN in September. It is the fourth warehouse location, as the custom integration-focused distributor continues to expand its reach throughout the Midwest geographic region.
Recode is reporting that Amazon is testing an installation service for smart home products in several key test markets – in direct competition with Best Buy’s Geek Squad. While these two giants battle over the rights to install smart home solutions into the home, where does this leave the independent integrator?
Crestron announced today that it is dramatically deepening its partnership with Sonos that was first revealed at last Fall’s CEDIA show. That partnership, which Strata-gee was the first to break the story on ahead of the 2016 CEDIA show, is now growing even stronger as Crestron is making the full line of Sonos products available directly to Crestron Technology Professionals through their normal purchasing system. Crestron dealers can add as much Sonos product to their Crestron orders as they’d like…starting today.
SnapAV announced today that General Atlantic, its private equity partner, has sold its ownership interest in the company to San Francisco-based Hellman and Friedman, another private equity group. The move, while unexpected, is not unusual in the world of private equity – especially in the case where a portfolio company transitions stages of growth that move it beyond the the investment strategy of the PE partner as compared to when the investment was initially made.
