Whoa CES! Power Outage Plunges Show into Darkness

A News Story and a Metaphor CTA’s marketing message for the Consumer Electronics Show (CES) this year was “Whoa!” While this is a reference to surprising innovations, it now appears that the biggest Whoa! to emerge from CES was a … Continue reading

Strata-SERIES: RMR – Smart Help for a Quick Start in RMR

[NOTE: This post is part of a series of articles on recurring monthly revenue programs we call Strata-SERIES: RMR. It will likely make more sense to you if you start by reading our Series Introduction here… and then our Topic Introduction and … Continue reading

Control4 Acquires Ihiji Validating Importance of Remote Management

BREAKING NEWS Control4 announced today that it has acquired remote system monitoring and management pioneer Ihiji of Austin, TX. The terms of the transaction were not disclosed. The deal sends a strong signal of the growing importance of remote installation … Continue reading

Strata-SERIES: RMR – Reducing Truck Rolls by 82%

[NOTE: This post is part of a series of articles on recurring monthly revenue programs we call Strata-SERIES: RMR Programs. It will likely make more sense to you if you start by reading our Series Introduction here… and then our Topic Introduction … Continue reading

When Income is NOT the Main Goal of RMR

NOTE: This post is part of a series of articles on recurring monthly revenue programs we call Strata-SERIES: RMR Programs. It will likely make more sense to you if you start by reading our Series Introduction here… and then our … Continue reading

Gibson Successfully Sells Memphis Factory

From our boy-that-was-fast department, Gibson Brands announced it has booked a deal to sell its Memphis factory/showroom. This facility, which is located in the heart of Memphis’ downtown right near the main entertainment district, had just been put on the market … Continue reading

Strata-SERIES: RMR Programs – How We Do RMR in the Big City

We continue on with our new Strata-SERIES:RMR Programs series of articles. Smack dab in the middle of Manhattan you’ll find Union Square and in Union Square you’ll find Cloud9 Smart, a leading New York City integrator in both commercial and … Continue reading

Strata-SERIES: RMR Programs – Just What Kind of Business are You In?

Topic Introduction – RMR Programs Can Change the Game When given the assignment to check up on the state of recurring monthly revenue (RMR) programs, it seemed like a pretty straightforward task. After all, everybody embraces RMR…right? We began by … Continue reading

Strata-SERIES: RMR Programs – Not Just Revenue, A Redefined Client Relationship

Introducing A New Article Series on RMR Programs Have you seen the December issue of Residential Systems Magazine? I wrote the cover story, “Maintaining Customer Joy” (online as: “Maintaining Customer Joy Through Service Plans“), a detailed article about the benefits … Continue reading