Introducing A New Article Series on RMR Programs
Have you seen the December issue of Residential Systems Magazine? I wrote the cover story, “Maintaining Customer Joy” (online as: “Maintaining Customer Joy Through Service Plans“), a detailed article about the benefits and challenges of implementing a recurring monthly revenue (RMR) program in an integration company. In that story, I interviewed four top integrators who all had successful RMR programs, about the trials and tribulations of establishing that program…and the benefits they derived from it.
In researching RMR programs, I learned that they are much more than a revenue stream – they literally redefine the relationship with the client. I had uncovered more than I expected…so much more…
Sony CEO Kazuo Hirai is feeling pretty good these days. After an incredibly tough turnaround period where many questioned his plan, Hirai said this week that the company expects to book an operating profit of ¥500 billion ($4.5 billion) in the fiscal year ending March 2018, its highest operating profit in 20-years according to a report by the Nikkei. But the CEO admits that, as good as this news is, the company is still short of a full turnaround.
