Strategy in TECH...
Creston, one of the industry’s largest and most respected brands of control and automation solutions for the residential and commercial channels, is holding their Crestron NEXT virtual event next week – and it looks extremely interesting. Taking place over two days – September 15 & 16 (yes, during CEDIA’s virtual show), there are two versions: residential and commercial.
Sound United LLC, the parent company to brands such as Denon, Marantz, Polk Audio, Definitive Technology, Classé, and Boston Acoustics, announced on Tuesday that they have joined forces with Home Technology Specialists of America (HTSA), a leading trade consortium of custom integration dealers. This new partnership will expand availability of some of the top specialty audio brands throughout North America, thanks to HTSA’s extensive network of top dealers.
The DaVinci Group (TDG), a specialty supplier of custom integration gear including architectural speakers, amplifiers and more, has taken extraordinary steps to offer their dealers responsibly sourced personal protection equipment (PPE), such that their work crews can safely continue to access job sites and clients’ homes fully protected. An example of creative thinking, TDG used their sourcing prowess to find a reliable resource for a range of PPE gear that is desperately needed by integrators…many of whom report a lack of local supply.
Crestron Electronics has launched a handy new Configurator for their Creston Home system that gives integrators the ability to pre-configure systems in-house prior to deployment. This new configurator helps integrators efficiently setup and test their Crestron Home systems configuration and cuts deployment time dramatically.
AVNation, a largely podcasting group of integrators in both the residential and commercial AV space, this week held a somewhat abruptly announced, but ultimately successful online learning event they call their LFH – or Learn From Home – virtual residential event. Essentially an online conference with multiple presentations from a variety of industry experts, the event gave COVID-19 isolated colleagues an opportunity to while away the hours of their isolation…and perhaps learn something in the process.
Now, the group announces it will offer a new LFH event targeted at the commercial channel next week.
This week, Strata-gee launched a survey designed to get a sense of the level of impact on Tech businesses by the coronavirus COVID-19 pandemic now sweeping across the United States and the globe. Thinking that the timing of this survey was very early in the spread of the epidemic and likely to reveal a calm baseline reading, respondents surprised us with results that are fairly dramatic and showed that many are already feeling the impact.
What if every time you rolled a truck on a service call with a Level 1 tech, you could be fully assured of a complete resolution to the client’s satisfaction no matter how complex or sophisticated the system issue? Does that sound like a dream? No…that sounds like Help Lightning.
Savant Systems LLC held their 2020 Integrator Summit this year in conjunction with the International Builder Show in Las Vegas, NV on January 20-23. At that event, the company unveiled a large array of new products and new strategic partnerships, showing they intend to retain their innovative edge that has attracted so many integrator fans.
By now, most integrators have heard the siren call that they should launch a recurring monthly revenue program (RMR) to add profits and deepen their relationships with their clients. But to many of them, this is an idea that is easy to say…but hard to do. Quite literally, it can be hard to figure out just where to begin.
There are resources within the industry that can step up and help your integration company offer an RMR or service contract program to your clients. Some of them can even offer to take and handle your service calls on a 24×7 basis. However, those services can be fairly expensive. But one service I’ve learned about, MC Group, tells me that they have assisted hundreds of integrators with an affordable program they call “Turnkey RMR.”
Control4 announced today the launch of the Neeo Remote for Control4, the first product from their acquisition of the Swiss company Neeo back in February 2019. This new Neeo remote control is optimized to work seamlessly with Control4’s OS 3 operating system, offering another elegant system control interface.
