Strategy in TECH...
In a move that was widely anticipated, Snap One announced this week that it will acquire Parasol, a remote support service that since its launch has been based on Snap One’s OvrC system. The company says that this acquisition will result in “creating new opportunities for Snap One Partners to focus on running their business while increasing profitability, productivity and service levels to their customers.”
In a world where many brands are building “planned obsolescence” into their products such that after some period of time customers are forced to buy new versions of their products to replace the old, Bryston takes the opposite approach. Instead of forcing you into NEW models, the company wants to help keep past purchasers of Bryston gear in wedded bliss with their OLD “vintage” gear via a new Back to the Future product restoration service.
Premium networking systems and services specialist WhyReboot announced this week that they have set up a national network of independent specialty manufacturers sales representatives. The company has appointed nine top rep firms across the country, expanding their local presence for both sales and support.
What if every time you rolled a truck on a service call with a Level 1 tech, you could be fully assured of a complete resolution to the client’s satisfaction no matter how complex or sophisticated the system issue? Does that sound like a dream? No…that sounds like Help Lightning.
