Help Lightning Magically Beams Expert Help to Field Techs for One-Roll Call Resolutions

Help Lightning on a tablet

Virtual Tech Blended into Physical Realm Creates ‘Merged Reality’

What if every time you rolled a truck on a service call with a Level 1 tech, you could be fully assured of a complete resolution to the client’s satisfaction no matter how complex or sophisticated the system issue? Does that sound like a dream? No…that sounds like Help Lightning.

Learn more about Help Lightning, a new service solution that turbocharges results…

Help Lightning, Inc. was founded to offer a better solution for remote servicing situations. The company has devised a software-as-a-service solution that better leverages your higher level techs who sit safely ensconced in a centralized support office, ready to support your larger team of lower level field techs such that every truck roll is a solution…and a path to a satisfied client.

Don’t have a centralized tech support configuration? No worries, the system can be used on a point-to-point basis no matter where your elevated level techs may be…even if they are elsewhere in the field.¹

Based in Birmingham, AL, Help Lightning was first devised to help Dr. Bart Guthrie, a prominent neurosurgeon, perform more effective remote tele-medicine. Really, it was created to go well beyond what was then known as tele-medicine. By employing augmented reality, Help Lightning allowed Dr. Guthrie to go way beyond a common conference call offering simple verbal descriptions…to a cool virtual solution in which he could actually show the other party what to do, as if he were in the room with them.

The Magic of ‘Merged Reality’

It’s done by merging the view of a local camera with that of a remote camera to create a “merged reality.” Utilizing a typical iOS or Android smartphone – or even better, a tablet – the remote tech can magically see the expert’s hands pointing or demonstrating just what exactly needs to be done.

Help Lightning photo shows
The field tech (left image) sees the expert (right image) demonstrating how and where to use the probes right on his screen at the job site, his tablet displaying what the company calls a ‘merged reality’ image [Click to enlarge]

This cloud-based system is said to be incredibly fast and reliable, and offers many tools to ensure full cognition. This includes a telestrator mode that allows each party to draw on the screen to highlight areas of the image to discuss. It is intuitive and helpful.

Help Lightning software offers a telestrator mode so each tech can draw on the screen
A telestrator mode allows each tech to draw on the screen to highlight an area for discussion [Click to enlarge]

A Patented Technology Proven in Other Biz Verticals

Mike Giffin, VP of Business Development for Help Lightning, tells me that nobody else has this type of technology which is secured by five different patents. The company originally launched back in 2011/2012, pursuing multiple business verticals and already has more than 50,000 users in 88 countries.

They have also partnered with some very big names in these industries, such as Ricoh, Johnson Controls, Pitney Bowes, Boston Scientific, Siemens, and more. Clearly, this is a technology that is proven to work, Giffin tells me.

Now Available to Custom Integrators

Now, Help Lightning is pursuing partnerships in the custom integration industry. Giffin notes how popular remote servicing is in custom, and the Help Lightning solution is unique, more efficient, and more profitable for the user.

See a short (under 2 minutes) demo of how Help Lightning’s software and service works

“With Help Lightning technology, the integrator can differentiate themselves from their competitors and provide more efficient and more profitable service for their clients.”

Mike Giffin, VP of Business Development for Help Lightning

Available at Special Prices for Early Adopters

Help Lightning’s software and service is offered for a yearly Core Service Fee, plus a monthly per user charge. Giffin tells me that the company has customized programs to specifically meet the needs of the custom integration industry. He also says they are offering enticing discounts to early adopters.

Want to learn more? Visit: helplightning.com.

Ready to sign up? Reach out directly to Mike Giffin via phone at (484) 932-8784 or via email at mike.giffin@helplightning.com.

¹ This paragraph was added several hours after initial publication to clarify other ways the system can be used.

About Ted

A sales and marketing specialist - primarily in the technology industry - I've experienced a sort of "circle of life" in business. I've been a mass merchant retailer, a specialty retailer, a specialty manufacturer, a large volume manufacturer, a distributor, and even represented sales representatives. Now the owner of a marketing company that works with a variety of businesses on improving their strategic marketing and business development - I analyze issues from all angles to develop holistic solutions.

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