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You are here: Home / Archives for remote support

remote support

SnapAV Launches New Remote Monitoring Platform Integrating the Best of OvrC, BakPak¹ & Ihiji

May 14, 2020 by Ted Leave a Comment

SnapAV announced today that it has engineered an all-new version of their popular OvrC remote monitoring and management system (RMM). This new version, launched in the wake of their acquisition of Control4 last year with its competitive Pakedge networking, as well as BakPak and Ihiji remote monitoring solutions, is said to combine the best of all of these systems.

SnapAV says OvrC is their ‘platform of the future.’ See more…

[Read more…] about SnapAV Launches New Remote Monitoring Platform Integrating the Best of OvrC, BakPak¹ & Ihiji

Filed Under: Products Tagged With: Charlie Kindel, Control4, OvrC, remote management, remote monitoring, remote support, SnapAV

Savant Launches New Support Structure & Options for Today’s ‘New Normal’

April 2, 2020 by Ted Leave a Comment

Photo of Savant remote with cat
Savant Adapts to ‘New Normal’ of Work-at-Home

You don’t need me to tell you…the entire world has changed dramatically in just a few short weeks. Deadly viral outbreaks forcing government mandated ‘Stay-at-Home’ orders is something we haven’t seen in our lifetimes. Well the good news is, Savant remains committed to supporting their dealers and has aggressively taken action to more effectively configure their company’s support systems to meet the challenges of today’s environment.

See Savant’s changes to improve support in changed environment…

[Read more…] about Savant Launches New Support Structure & Options for Today’s ‘New Normal’

Filed Under: Education, Manufacturers Tagged With: COVID-19, customer support, remote support, technical support

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Ted Green Bio

A former dealer, manufacturer, distributor & more. Focusing on business strategy, my goal is to help you make better decisions for greater success.

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