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You are here: Home / Archives for technical support

technical support

AudioControl Names New Head of Customer & Technical Services

January 13, 2021 by Ted Leave a Comment

AudioControl announces appointment of Ashley Kay
Is Ashley Kay Wonder Woman? Perhaps…[Click to enlarge]

AudioControl announced this week that it has named Ashley Kay as its new Director of Customer and Technical Services. This is a newly created role at the company and represents a meaningful upgrade in customer and technical support capabilities at the specialty mobile and residential electronics manufacturer.

See more on Kay’s role at AudioControl…

[Read more…] about AudioControl Names New Head of Customer & Technical Services

Filed Under: Management, Manufacturers, News, People, Strategy Tagged With: Alex Camara, Ashley Kay, Audio Control, AudioControl, customer support, technical support

Help Lightning Virtual Support Offers Free 60-Day Trial to CEDIA Members

October 23, 2020 by Ted Leave a Comment

photo of Help Lightning merged reality

Help Lightning, a new support solution the company likes to call “virtual expertise,” not only offers a new potential benefit for integrators to increase the amount of safe in-home support for their clients in these COVID-19 times – they also offer CEDIA members a free 60-day try-before-you-buy experience to test it out in your market with your clients. And in the middle of the pandemic, there has never been a better time to look at offering clients a new support solution that adheres to strict safety standards by limiting person-to-person exposure.

Learn more about Help Lighting’s free trial

[Read more…] about Help Lightning Virtual Support Offers Free 60-Day Trial to CEDIA Members

Filed Under: Associations, News, Promotions, Technology Tagged With: CEDIA, Help Lightning, technical support

Savant Launches New Support Structure & Options for Today’s ‘New Normal’

April 2, 2020 by Ted Leave a Comment

Photo of Savant remote with cat
Savant Adapts to ‘New Normal’ of Work-at-Home

You don’t need me to tell you…the entire world has changed dramatically in just a few short weeks. Deadly viral outbreaks forcing government mandated ‘Stay-at-Home’ orders is something we haven’t seen in our lifetimes. Well the good news is, Savant remains committed to supporting their dealers and has aggressively taken action to more effectively configure their company’s support systems to meet the challenges of today’s environment.

See Savant’s changes to improve support in changed environment…

[Read more…] about Savant Launches New Support Structure & Options for Today’s ‘New Normal’

Filed Under: Education, Manufacturers Tagged With: COVID-19, customer support, remote support, technical support

‘Sony Technical Support is now terminated’

April 10, 2014 by Ted 3 Comments

Sony logo on screen at CES press presentationNo…we’re not joking. This week, a Strata-gee SYNCH reader sent us a copy of an emailed dealer notification (see it below) from Sony. At the top, the email sported a large, bold, black Sony logo. And the headline centered under that logo? “Sony Technical Support is now terminated.”

Has Sony terminated their technical support? See what we’ve uncovered…so far… [Read more…] about ‘Sony Technical Support is now terminated’

Filed Under: Brands, News, Pivot Point Tagged With: Sony, technical support

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Here are My Top Stories from CEDIA Expo 23

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Ted Green Bio

A former dealer, manufacturer, distributor & more. Focusing on business strategy, my goal is to help you make better decisions for greater success.

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