Strategy in TECH...
AudioControl announced this week that it has named Ashley Kay as its new Director of Customer and Technical Services. This is a newly created role at the company and represents a meaningful upgrade in customer and technical support capabilities at the specialty mobile and residential electronics manufacturer.
Help Lightning, a new support solution the company likes to call “virtual expertise,” not only offers a new potential benefit for integrators to increase the amount of safe in-home support for their clients in these COVID-19 times – they also offer CEDIA members a free 60-day try-before-you-buy experience to test it out in your market with your clients. And in the middle of the pandemic, there has never been a better time to look at offering clients a new support solution that adheres to strict safety standards by limiting person-to-person exposure.
You don’t need me to tell you…the entire world has changed dramatically in just a few short weeks. Deadly viral outbreaks forcing government mandated ‘Stay-at-Home’ orders is something we haven’t seen in our lifetimes. Well the good news is, Savant remains committed to supporting their dealers and has aggressively taken action to more effectively configure their company’s support systems to meet the challenges of today’s environment.
No…we’re not joking. This week, a Strata-gee SYNCH reader sent us a copy of an emailed dealer notification (see it below) from Sony. At the top, the email sported a large, bold, black Sony logo. And the headline centered under that logo? “Sony Technical Support is now terminated.”
