We reported last week that a shake-up was taking place at media-server maker Kaleidescape that included the exit of several key employees, including the CEO. We attempted several times to reach the company for a comment, but even when we finally spoke to Kaleidescape’s VP of Marketing, they refused to comment on our report. However, after our story ran, we received word that the company did intend to respond.
Now we know Kaleidescape’s response…sort of…
As we noted in our original story, Kaleidescape sought to minimize the situation and would not comment on any specifics regarding the exit of these top employees other than to confirm that they were no longer with the company. However, after our story ran, we were informed that the company would release a statement on the matter.
Ever since we discovered that the company planned to respond, we have attempted to discover just what their official response would be. Our original report ran on Friday, February 28th, after which we were told Kaleidescape’s statement would be distributed on Monday, March 3rd.
Monday, Monday – can’t trust that day…
Monday came and went with no statement. Then we were told that they intended to post (on their website) and distribute the statement on Tuesday – their “normal” day for such postings. However, Tuesday came and went with no statement.
Finally, as of late last evening, we were told that the company intended to post their statement today. However, we were also told that the statement would NOT be released publicly.
Only on a need-to-know basis…
Apparently, the company intends to only post the official response to the issues raised in our report on their password protected dealer Intranet. Also, we have been told that Kaleidescape “account managers” will have copies to share “on a need-to-know basis.”
So if you are a Kaleidescape dealer, you will be able to find the company’s official response when you log into their dealer portal. If you are a potential Kaleidescape partner – and you would like to understand just what is going on at the company in the wake of these key departures – you’ll have to request that your account manager share this information with you.
To us, this seems like a very unusual process – to answer a public story privately tends to raise our suspicions. If they change their mind, we will update our coverage with their official response.
To see more on Kaleidescape, visit: www.kaleidescape.com.