What happens when a team of engineers with Authentic Insights (AI) craft a powerful artificial intelligence (AI)-based system to benefit integrators with a new, heretofore nonexistent but incredibly impactful tool? Tech Sage is what happens. Tech Sage, a new, powerful support solution for integrators, has been launched by AVPro Global, and this is one of the best uses for AI I’ve seen so far.
Learn all about Tech Sage…
Sioux Falls, South Dakota-based AVPro Global is one of the fastest-growing companies in custom integration, and solutions like Tech Sage show you why more and more integrators embrace its stable of brands. AVPro Global is the parent company of popular integration brands such as AVPro Edge, AudioControl Pro, Bullet Train, RTI, ProControl, ThenAudio, and Murideo.
What I like about AVPro Global is that it takes dealer support as seriously as it takes building great gear. Now the company has launched Tech Sage, a powerful new tool that takes dealer technical support to the next level.
The Most Advanced AI-Powered Support Solution
Tech Sage is an advanced AI-powered platform that is designed to provide integrators and the company’s regional sales representatives with instant, expert, around-the-clock technical assistance. You may be aware of the fact that AVPro Global maintains a large tech support center in Florida. Tech Sage is a new, robust support solution that works – not in place of – but alongside AVPro’s crack technical support teams.
Built upon the Claude Sonnet 4.5 AI platform, Tech Sage offers integrators an entirely new and tremendously capable support solution, no matter where they are or when they need it.
Tech Sage: System Design, Product Selection, Tech Troubleshooting & Installation Guidance
What can Tech Sage help integrators address? AVPro says Tech Sage offers instant expertise on a range of topics, such as system design consultation, product selection (including product specification comparisons), technical troubleshooting, and installation guidance. Says AVPro: “The platform offers intelligent, context-aware responses tailored specifically to AVPro’s comprehensive product portfolio…”
Tech Sage represents a significant leap forward in how we support our integrators and reps in the field. This AI-powered platform delivers expert assistance across every aspect of audiovisual technology, from system design and product selection to technical troubleshooting and installation guidance. What makes Tech Sage incredibly powerful is its ability to understand context and provide tailored recommendations based on specific project requirements, venue details, and technical specifications. Our integrators can now access instant, intelligent support 24/7, whether they are designing a complex 200-person conference center or troubleshooting an installation challenge on-site. This isn’t just a chatbot, it’s a comprehensive technical companion that processes documents and analyzes specifications, delivering the kind of expert guidance our partners have come to expect from AVPro, whenever and wherever they need it.
Matt Murray, AVPro Global Chief Technology Officer
Tech Sage Puts Critically Important Capabilities at Your Fingertips – In Your Office, Or on the Job Site
The Tech Sage system’s capabilities include advanced document processing supporting PDFs, images, Microsoft Office files, and technical drawings. Add to this real-time data analysis and visualization, multi-turn conversation memory for complex problem-solving, and intelligent product recommendations based on specific project parameters.
However, what Tech Sage does not do is replace the highly capable AVPro support team that remains available to assist with even more complex issues, help with custom solutions, and provide personalized assistance. So with Tech Sage added as a support solution, AVPro Global integrators now wield both an A team solution (Tech Sage)…and an A+ team solution (AVPro Global live tech support team), as well.
Helping Integrators Deliver Exceptional Results for Their Clients
As we continue to expand our product portfolio and serve increasingly sophisticated AV installations, providing our partners with the best possible support tools is essential. Tech Sage embodies our commitment to innovation and partnership, ensuring that integrators have immediate access to the technical expertise they need to deliver exceptional results for their clients.
Jeff Murray, AVPro Global Founder and CEO
To learn more about Tech Sage, or to request access, visit www.avproglobal.com/pages/avpro-ai-tech-sage, or reach out to the AVPro Global sales team at info@avproglobal.com.
NOTES
*** This photo – taken when Murray was awarded Person of the Year at InfoComm 2024 – was edited using Adobe AI to remove extraneous background distractions, including other people at the event. No AI was applied to Murray, the main subject of the photo
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